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Terms and Conditions for Rievax Mobile App

Welcome to the Rievax mobile app. By accessing or using this app, you agree to comply with and be bound by the following terms and conditions. These Terms govern your use of the app and its features. If you do not agree with these Terms, please refrain from using the app.

1. Acceptance of Terms

By downloading, installing, or using the Rievax mobile app, you confirm that you have read, understood, and agree to these Terms and Conditions.
These Terms apply exclusively to authorized internal clients of Rievax. Unauthorized use is strictly prohibited.

2. Purpose of the App

The Rievax mobile app is designed for internal use to manage ticketing and support services efficiently. Its functionalities include:
  •  Submitting and tracking support tickets.
  •  Accessing updates and information related to support requests.
  •  Enhancing communication between internal teams.

3. User Responsibilities

When using the Rievax mobile app, you agree to:
  •  Provide accurate and truthful information when submitting tickets.
  •  Use the app solely for its intended purpose as an internal client.
  •  Refrain from engaging in unauthorized access, modification, or misuse of the app or its data.
  •  Notify Rievax immediately if you suspect any unauthorized use of your account or a breach of security.

4. Intellectual Property Rights

  • All content, trademarks, logos, and intellectual property within the Rievax mobile app remain the exclusive property of Rievax.

  • You are granted a limited, non-exclusive, and non-transferable license to use the app for internal purposes only.

  • You may not reproduce, distribute, modify, or create derivative works based on the app or its content without prior written permission from Rievax.

5. Data Collection and Privacy

  • Your use of the app is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

  • By using the app, you consent to the collection and handling of your data as described in the Privacy Policy.

6. Third-Party Integrations

The app integrates with third-party platforms such as Jira, Freshdesk, and Microsoft Forms to facilitate its functionalities. By using the app, you acknowledge and accept that these services are essential for its operation.

7. Limitation of Liability

  • The Rievax mobile app is provided “as is” without warranties of any kind, express or implied.

  • Rievax is not liable for any direct, indirect, or consequential damages resulting from your use of or inability to use the app, including but not limited to data loss, system errors, or interruptions.

8. Termination of Access

Rievax reserves the right to terminate or suspend your access to the app at any time without prior notice if you violate these Terms or engage in unauthorized activities.

9. Updates and Modifications

  • Rievax may update or modify these Terms and Conditions at any time to reflect changes in the app or legal requirements.

  • You will be notified of significant changes via the app or email. Continued use of the app after updates indicates your acceptance of the revised Terms.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, and any disputes arising out of or related to them shall be subject to the exclusive jurisdiction of the courts in Ontario.

Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

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Email: support@rievax.com

Phone: 1 (866) 274-3829

Address: 4190 South Service Rd. Burlington Ontario

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