RieVax. Your next IT business partner.
Privacy Policy for Rievax Mobile App
At Rievax, we prioritize your privacy and are committed to safeguarding the data of our internal clients. This Privacy Policy outlines how we collect, use, and protect your data when you use the Rievax mobile app.
1. Information We Collect
We collect only the information necessary to provide efficient ticketing and support services. This includes:
• Personal Information: Your name and contact details.
• Support Data: Details of your support requests and tickets.
This information is essential for managing support processes and improving service efficiency.
2. How We Use Your Information
Your data is used solely for internal purposes, including:
• Managing and resolving support tickets.
• Enhancing the efficiency and effectiveness of our support services.
We do not use your data for marketing purposes.
3. Data Sharing
We do not share, sell, or distribute your data to third parties for advertising or marketing. Your data is shared internally within Rievax for operational purposes.
However, we use trusted third-party service providers to support ticketing and issue management processes, including:
• Jira (issue tracking and project management).
• Freshdesk (Freshworks) (customer support and ticket resolution).
• Microsoft Forms (collecting ticket details).
These providers adhere to strict data security measures as per our agreements.
4. Data Security
We employ industry-standard security protocols to protect your data, including:
• Restricting access to authorized personnel only.
• Regularly reviewing and updating our security practices.
Your data is encrypted and stored securely to prevent unauthorized access, use, or disclosure.
5. Your Consent
By using the Rievax mobile app, you consent to the collection, use, and handling of your information as described in this Privacy Policy.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. You will be notified of significant changes via the app or email.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
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Email: support@rievax.com
Phone: 1 (866) 274-3829
Address: 4190 South Service Rd. Burlington Ontario