Terms & Conditions
In this Terms & Conditions document:
1.1. "Client" refers to the individual or organization engaging the services of RieVax.
1.2. "Service Provider" refers to RieVax.
1.3. "Services" refers to the managed IT services provided by the Service Provider to the Client, as described in the Service Agreement or any associated documents.
1.4. "Service Agreement" refers to the written agreement or contract between the Client and the Service Provider, which outlines the scope of services, pricing, and other relevant terms.
1.5. "Effective Date" refers to the date when the Service Agreement becomes effective.
Scope of Services
Scope of Services
2.1. The Service Provider shall provide the managed IT services as described in the Service Agreement and any associated documents.
2.2. The Service Provider may, from time to time, modify or enhance the Services to improve performance or incorporate new technologies. The Client shall be notified of any significant changes to the Services.
Service Level Agreements (SLAs)
3.1. The Service Agreement may include specific Service Level Agreements (SLAs) defining the performance standards and response times for the Services.
3.2. The Service Provider shall make reasonable efforts to meet the SLAs. However, certain factors beyond the Service Provider's control (e.g., third-party services, acts of nature, or cyber-attacks) may impact SLA performance.
4.1. The Client shall provide accurate and timely information necessary for the Service Provider to deliver the Services effectively.
4.2. The Client shall grant the Service Provider access to relevant systems, networks, and resources required to perform the Services.
4.3. The Client shall designate a single point of contact responsible for all communication and decisions related to the Services.
Payment and Invoicing
5.1. The Client shall pay the Service Provider the fees as specified in the Service Agreement.
5.2. Invoices shall be issued by the Service Provider at regular intervals as specified in the Service Agreement.
5.3. Payment terms shall be as agreed upon in the Service Agreement. Late payments may be subject to penalties or interest charges.
Confidentiality and Data Protection
6.1. Both parties shall treat all confidential information received during the course of the Services as strictly confidential.
6.2. The Service Provider shall implement reasonable security measures to protect the Client's data and information.
6.3. The Service Provider shall comply with all relevant data protection laws and regulations.
7.1. The Service Provider retains ownership of any pre-existing intellectual property and proprietary tools used to deliver the Services.
7.2. The Client shall retain ownership of its data and intellectual property.
8.1. Either party may terminate the Service Agreement upon written notice if the other party breaches a material term and fails to remedy the breach within a reasonable period.
8.2. Either party may terminate the Service Agreement for convenience with a specified notice period, as outlined in the Service Agreement.
8.3. Termination shall not relieve the Client of its obligation to pay for Services provided before the effective date of termination.
Limitation of Liability
9.1. The Service Provider's liability for any claim arising from the Services, including negligence, shall not exceed the total fees paid by the Client during the three (3) months preceding the claim.
9.2. In no event shall either party be liable for any indirect, incidental, special, or consequential damages.
Governing Law and Jurisdiction
10.1. The Service Agreement shall be governed by and construed in accordance with the laws of Canada.
10.2. Any disputes arising out of or in connection with the Service Agreement shall be subject to the exclusive jurisdiction of the courts of Canada.
11.1. Entire Agreement: The Service Agreement and its attachments constitute the entire understanding between the parties and supersede any prior agreements or representations, written or oral.
11.2. Amendments: Any amendments to the Service Agreement shall be in writing and signed by both parties.