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Rievax Reseller Agreement

Introduction

This Reseller Services Agreement (“Agreement”) is entered into by and between Rievax (“Reseller”) and the customer (“Customer”).

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This Agreement sets out the general terms and conditions under which Rievax agrees to resell, and Customer and End User agree to purchase and use, the Products and Services. By accessing or using the Products and Services, Customer and End User acknowledge that they have read, understand, and agree to be bound by this Agreementm; and the following agreements:

 

  • Eagle Eye Network's Agreements

    • Data Processing Agreement

    • Privacy Policy

    • Warranty and Returns Agreement

  • Rievax Inc. Agreements

    • Reseller Agreement (This Agreement)

 

By purchasing products and services through Rievax, the Customer agrees to the terms and conditions set forth in this Agreement.

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1.1 Authority. The individual agreeing to this Agreement represents to Rievax that they have the authority to bind Customer to this Agreement.​

Services Provided

2.1 Rievax agrees to provide the products and services described (“Services”) in any service agreement or order form. These Services include, but are not limited to, reselling third-party software, hardware, and related support services.

Service Level Agreements (SLAs)

3.1. The Service Agreement may include specific Service Level Agreements (SLAs) defining the performance standards and response times for the Services.

 

3.2. The Service Provider shall make reasonable efforts to meet the SLAs. However, certain factors beyond the Service Provider's control (e.g., third-party services, acts of nature, or cyber-attacks) may impact SLA performance.

Acceptable Use

4.1. The Client shall provide accurate and timely information necessary for the Service Provider to deliver the Services effectively.

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4.2. Customer is responsible for the conduct of its End Users and for ensuring that End Users abide by the terms of this Agreement and all applicable laws at all times in connection with their use of the Services.

 

4.3. The Customer agrees to use the Services in compliance with all applicable laws and regulations. The Customer is responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

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4.4. Relationship Between Customer and Software End User. The administrator of Customer’s Account can modify or re-assign roles of End Users and otherwise exercise the rights granted to the Customer pursuant to this Agreement. If a Customer elects to replace the administrator of its Customer Account, such administrator must agree to take any actions reasonably necessary and requested by Rievax or Customer to facilitate such transfer of authority.  Customer may provision or deprovision access to the Services, manage permissions, retention (if applicable), settings and reassign roles. These choices and instructions of Customer’s administrator may result in the disclosure, modification, deletion or other Processing of certain or all Customer Data.

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4.5 Customer and End User are responsible for all login credentials, including usernames and passwords, and Front shall not be liable for any damages or losses that may occur as a result of Customer’s failure, or the failure of End Users, to maintain the confidentiality of their login credentials. End Users are not permitted to share or use the same login credentials to the Services.

Confidentiality and Data Protection

6.1. Both parties shall treat all confidential information received during the course of the Services as strictly confidential.

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6.2. The Service Provider shall implement reasonable security measures to protect the Client's data and information.

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6.3. The Service Provider shall comply with all relevant data protection laws and regulations.

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6.4 The Parties agree to the terms of Eagle Eye Network's Data Processing Agreement.

Fees

5.1 Calculation of Subscription Charges. Customer may purchase the Services by executing an Order Form or through verbal request. If the Parties execute an Order Form, Customer will make payment to Front in accordance with the terms of such Order Form. Subscription Charges are billed in advance and are nonrefundable unless otherwise stated herein. If Customer’s use of the Services exceeds the number of purchased End User Accounts set forth on an Order Form or otherwise requires the payment of additional Subscription Charges under this Agreement, Customer shall be charged for such usage and Customer agrees to pay the additional Subscription Charges from the date of first usage by End Users who were not paid for. Unless otherwise agreed upon in writing, the Subscription Charges for a renewal of the Subscription Term or for any additional subscriptions purchased by Customer shall be calculated according to the price(s) then specified on Front’s website.

Term and Termination

8.1. Term. Subject to termination provisions below, Front shall provide the Services to Customer for the initial Subscription Term, which shall then be automatically renewed and extended for the same duration as the previous Subscription Term. Either Party may request termination at least thirty (30) days prior to the end of the then-current Subscription Term, and Customer may submit such request for termination by notifying Front at billing@front.com.

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8.2. Termination. Either Front or Customer may terminate this Agreement if the other Party fails to cure any material breach of this Agreement within thirty (30) days after written notice to the other Party. Customer may terminate its subscription if it ceases its business operations or becomes subject to insolvency proceedings and such proceedings are not dismissed within sixty (60) days. Upon any termination, Front may immediately deactivate the Customer Account and any associated End User Account; provided, however, that in no event shall any such deactivation relieve Customer of any obligation to pay Fees accrued or payable to Front or of any liability pertaining to Customer’s use of the Services prior to such termination. In no event will Front’s termination for cause relieve Customer of its obligation to pay any Fees payable to Front for the period prior to termination. Except for Customer’s termination for Front’s uncured material breach of this Agreement, Customer must pay any unpaid Subscription Charges and Fees incurred for the remainder of the then-current Subscription Term.

 

8.3. Termination shall not relieve the Client of its obligation to pay for Services provided before the effective date of termination.

Limitation of Liability

9.1. The Service Provider's liability for any claim arising from the Services, including negligence, shall not exceed the total fees paid by the Client during the three (3) months preceding the claim.

 

9.2. In no event shall either party be liable for any indirect, incidental, special, or consequential damages.

Governing Law and Jurisdiction

10.1. The Service Agreement shall be governed by and construed in accordance with the laws of Canada.

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10.2. Any disputes arising out of or in connection with the Service Agreement shall be subject to the exclusive jurisdiction of the courts of Canada.

Limitation of Liability

11.1. Entire Agreement: The Service Agreement and its attachments constitute the entire understanding between the parties and supersede any prior agreements or representations, written or oral.

 

11.2. Amendments: Any amendments to the Service Agreement shall be in writing and signed by both parties.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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By email: support@rievax.com

By phone number: 1 (866) 274-3829

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